General Terms of Service

1. Identification of the provider

AURUM ASESORES JURIDICOS, S.L., CIF B26582668, with registered office at C/ Orense, 70, 9.º, puerta B, 28020 Madrid, registered in the Registro Mercantil de Madrid, Sección 8, Hoja M-875688.

2. Purpose of the service

AURUM provides document management, administrative coordination and case file preparation services in the legal field. Legal defense and representation services in court are provided by associated lawyers, bar-registered and independent, duly enrolled in their respective Colegios de Abogados, through individual professional collaboration agreements.

3. Formalization of the engagement

The relationship between AURUM and the Client is governed by the rules on the lease of services (arrendamiento de servicios) of the Spanish Código Civil. The Client undertakes to provide the information and documentation necessary for the correct provision of the service.

4. Fees and payment

The quotation will include, itemized:

• a) AURUM's fee for document management and case file preparation services.
• b) Fees of the associated lawyer, freely agreed between the lawyer and the Client in accordance with article 26 of the Estatuto General de la Abogacía (Real Decreto 135/2021).

The associated lawyer will formalize the corresponding professional engagement letter (article 48 EGA) with the Client and will issue their own itemized invoice (article 28 EGA). AURUM may manage the administrative coordination of the payment process on behalf of the Client, subject to the latter's express authorization.

5. Prevention of money laundering

AURUM ASESORES JURIDICOS, S.L. is subject to the obligations established in Ley 10/2010, of 28 April, on the prevention of money laundering and the financing of terrorism.

6. Data protection

• Data controller: AURUM ASESORES JURIDICOS, S.L., CIF B26582668.
• Purpose: management of the engagement and, where applicable, transmission of the case file to the associated lawyer.
• Legal basis: performance of the contract (art. 6.1(b) GDPR) and legal obligations (art. 6.1(c) GDPR).
• Retention: for the duration of the contractual relationship and, thereafter, the legally required periods.
• Rights: access, rectification, erasure, objection, restriction, portability and withdrawal of consent. Exercise: privacidad@aurumjuridicos.es
• Complaints: AEPD.

7. Electronic communications

The preferred means of communication is email (consulta@aurumjuridicos.es). Instant messaging is not recommended for the exchange of confidential information.

AURUM uses WhatsApp Business as a channel for first contact and general communication. For the exchange of confidential documentation, only encrypted email or secure platforms designated by AURUM will be used.

8. Confidentiality

The Client's data will be treated confidentially and will not be transferred to third parties without prior consent, save where legally required.

9. Accuracy of the data

The Client guarantees the truthfulness and accuracy of the information and documentation provided.

10. Right of withdrawal

In accordance with Real Decreto Legislativo 1/2007 (consolidated text of the General Law for the Defense of Consumers and Users), Clients who qualify as consumers have a period of fourteen (14) calendar days from the conclusion of the contract to exercise their right of withdrawal, without any need for justification and without penalty.

Withdrawal procedure: the communication must be sent in writing to AURUM ASESORES JURIDICOS, S.L. by email to consulta@aurumjuridicos.es or by postal mail to C/ Orense, 70, 9.º, puerta B, 28020 Madrid, unequivocally expressing the intention to withdraw and indicating the identifying details of the contract.

Consequences of withdrawal: AURUM will refund to the Client all amounts actually paid within a maximum period of fourteen (14) calendar days from receipt of the communication, using the same means of payment used for the initial transaction, unless the Client expressly provides otherwise.

Exception (early commencement of the service). Where the Client expressly requests that provision of the service begin during the withdrawal period, acknowledging that, once the service has been fully performed, the Client will lose the right of withdrawal (art. 103.a) of Real Decreto Legislativo 1/2007): (i) if the service is fully performed within the period, the right is lost upon completion of performance; (ii) if the Client withdraws after provision has already begun but before it has been completed, the Client shall pay the amount proportional to what has actually been provided (art. 108.3 of RD Leg. 1/2007). This consent and acknowledgement are set out in the services contract (contrato de prestación de servicios) signed by the Client.

You may use the following model form, in accordance with the official model of the Ministerio de Consumo. Its use is not mandatory — an unequivocal statement of the decision to withdraw is sufficient.

11. Out-of-court resolution of consumer disputes

The European Online Dispute Resolution (ODR) platform, established by Regulation (EU) No 524/2013, ceased to operate on 20 July 2025, that Regulation having been repealed by Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024. Any complaint concerning AURUM's services may be addressed first to AURUM ASESORES JURIDICOS, S.L. (consulta@aurumjuridicos.es; C/ Orense, 70, 9.º, puerta B, 28020 Madrid), which will reply within one month at the latest, in accordance with Article 21 of the consolidated Spanish General Consumer Protection Act (Real Decreto Legislativo 1/2007 of 16 November). Consumers also have the following out-of-court options: the Consumer Arbitration Boards (Juntas Arbitrales de Consumo) of the Spanish Consumer Arbitration System (Real Decreto 713/2024 of 23 July), the Municipal Consumer Information Offices (OMIC) and the entities accredited under Law 7/2017 of 2 November, listed at: https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_es. For cross-border disputes within the European Union: European Consumer Centre Spain (ECC-Net): https://portal-cec.consumo.gob.es. AURUM ASESORES JURIDICOS, S.L. is not adhered to any consumer alternative dispute resolution entity and is not obliged to take part in proceedings before any specific entity, save where required by law. If a complaint addressed directly to the Company is not resolved, the consumer will be informed of at least one competent entity, indicating whether the Company will take part in the proceedings (Article 40.3 of Law 7/2017). Complaints concerning the professional conduct of the associated lawyer, engaged by the Client directly by means of the hoja de encargo, may also be addressed to the Bar Association with which that lawyer is registered. All of the above is without prejudice to the right to bring the matter before the competent courts.

12. Applicable law and jurisdiction

Spanish law. Courts and Tribunals of Madrid. If the Client qualifies as a consumer, the court that legally corresponds to the consumer will have jurisdiction.

Last updated: April 2026  |  Ley 10/2010 · GDPR (EU) 2016/679 · LSSI-CE art. 10, 27